August 2, 2010
Jerilyn Hessel named National Customer Service Team Manager
Jerilyn Hessel was promoted to Manager of the National Customer Service Team located in the Overland Solutions, Inc. Home Office in Overland Park, Kansas. Jerilyn comes to the position with a wealth of experience and a passion for customers. Her leadership supports our corporate philosophy to deliver a proactive, responsive customer service to ensure an optimal experience for all of our business partners.
Overland Solutions, Inc. stands out with exceptional account management and strong customer service. We will dedicate resources to our customers who are well-versed and proactive with account management. Our company concentrates on service, quality, new product development and field training to deliver services in the most efficient way.
Jerilyn Hessel, National Customer Service Team Manager, said, “Customer Service is an important aspect in any industry. I have always believed that you should treat your customers the same way you would want to be treated and I have always had a passion to give the customers what they need and expect. It is a great feeling when your customer lets you know they appreciate your efforts. It makes you want to work harder to provide and maintain the ELITE customer service our company offers.”
Jerilyn started with the company in 1988 transcribing loss control reports and transferred into Customer Service later that year. She became the Denver Office Manager, a position she excelled in for 14 years. In 2002, Jerilyn was promoted to Office Manager Supervisor for the Northeast and later accepted a position as Director of Office Processing for all offices nationwide. In 2003, Jerilyn was promoted to General Manager for the New York office. Since 2005, Jerilyn has been managing the New England office. In that role, she has been instrumental in driving quality and service improvements that create long-term value for the organization. She has also held the Treasurer position for the Insurance Auditors Association of New England. Jerilyn’s leadership, industry knowledge and focus on customer service are a tremendous asset for our National Customer Service Team.
Jeff Haniewich, Chief Executive Officer, said, ““Jerilyn has extensive industry knowledge, humanism and an intense desire to make service a differentiator in our relationships with our customers. We are very pleased to have Jerilyn in this very important customer service role.”
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