News

March 2008
Training Today's Auditors for Tomorrow's Industry
By Patrick J. Connolly

The value of a thoroughly trained workforce cannot be overstated. Training a geographically dispersed workforce can be costly, especially when you consider the interests of many companies to contain internal costs. So how can you effectively train your auditing staff with a reduced training budget? Using technology and different forms of media to train and provide continuous learning to your staff can be an effective approach. Overland Solutions, Inc. (OSI) uses a blended approach to training that incorporates many different technologies to drive maximum effectiveness in learning and knowledge retention. Overland Solutions, Inc. remains the industry leader with an experienced and highly trained work force.

The training of our field staff exemplifies OSI’s commitment to our employees and our high standards for the premium audit industry. As the industry leader, Overland Solutions, Inc. believes that enhancing the education and training of auditors in the insurance field is important. We believe in providing a healthy learning and continuing education environment to sustain a growing audit profession. It is our business to provide meaningful, accurate, and timely information that assists you in making better underwriting decisions. Because of this, it is a necessity to effectively develop and train our field staff so that they are equipped to meet those expectations. Since providing meaningful information is what we do, we must ensure that we are equipped to do it well.

It is not just the initial training that is important. Providing a nurturing environment for continuous learning is key. Overland Solutions, Inc. places focus on providing continuing education tools for more experienced employees that are looking to brush up on their industry knowledge. While offering training in classroom settings and using technology is important, training is not effective unless follow-up mentoring and coaching is completed on an ongoing basis. This is one of the major reasons that we have Audit Managers, Regional Managers, and General Managers to provide continuous guidance and support to our field staff. One of the primary responsibilities of that manager is to reinforce text book, computer, and live training with frequent mentoring and coaching. This is critical in a business where theory is important, but practical application of theory is vital. Overland Solutions, Inc. never underestimates the importance of mentoring and coaching in our field branch offices and continues to devote our time and energy towards this effort.

In this industry, consistent and timely data is a key ingredient to your company’s success. Overland Solutions, Inc. is dedicated to training our employees to the highest industry standards in order to consistently meet our customers’ specific needs. We want to partner with your company to give you meaningful information that can maximize your profitability and improve your underwriting results.

Patrick J. Connolly is the National Training Manager for Overland Solutions, Inc. Patrick will share his training expertise when he speaks at the 2008 National Society of Insurance Premium Auditors (NSIPA) Annual Seminar in Las Vegas on April 6-9, 2008. For more information about Overland Solutions, Inc. and our innovative training program, please click here to visit the Employee Training page of our website.

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